nablet is proud to offer world-class support for our products. Clients depend on our technologies 24/7. When issues or questions arise, we offer responsiveness unmatched by competitors.
nablet End-User Software Support Policy
nablet will support the current major version of the software and the previous major version for customers that are covered under current software maintenance and support agreements.
- Response to questions about using product features
- Operational questions
- Guidance on installing new updates and patches
- Note: Guidance does not mean helping with an installation or upgrade
- Investigation into operational failures and/or issues
Support vs. maintenance
If not agreed otherwise, Support means assistance with installations and configurations, developing workarounds for functionality issues, and general support and assistance in the operation of the software. Support does not imply maintenance of any version of the software other than the current maintenance release, as described above.
If not agreed otherwise, Maintenance is correcting operational, configuration and functional issues and errors discovered in the software after commercial release to general availability. Errors may be discovered by customers and/or ongoing internal testing. These errors will be resolved through periodic maintenance releases, as required, based on the above policy.
For general support
For Avid AMA plugin support
Your message will be routed to the appropriate nablet team members, a support ticket will be opened for you, and someone from our staff will reply to you as soon as possible.